The Mind of Acquis Consulting

When a Swiss industrial engineering and manufacturing company started to deploy SAP Concur and new commercial card program globally at the same time, it encountered several challenges and looked to Acquis for guidance. The client asked Acquis to review critical project workstreams (SAP Concur implementation, credit card deployment, and travel management company [TMC] interfaces) to understand the status of each, and to define an optimal and efficient strategy.

A new regulatory requirement in Italy required companies to archive expense claim details and imaged receipts locally, every day, and in a government specific format. To meet this requirement, the Italian office of a global cosmetic company needed to implement an electronic expense and receipt archiving solution using data captured by SAP Concur Expense. Without this solution, the company would have to report all expense tax amounts as nondeductible, and would lose significant tax benefits.

In order to remain competitive today, and in an uncertain future, Life-science organizations must prioritize the establishment of a central resource management capability to use their resources efficiently by applying a consistent and strategic cross-functional deployment.

The conventional trend to outsource non-critical business functions to offshore BPOs is shifting to Digitally Empowered Contact Centers. They utilize a platform of NLP based digital support tools, such as voice assistant, voice-based chatbot, voice-based sentiment analyzer, to provide a higher level of customer experience and retention. Benefits include increased efficiencies by offloading routine easy tasks to a digital assistant, almost eliminating frontline agents and a higher degree of data driven customer insights for the client.