The Mind of Acquis Consulting

In order to remain competitive today, and in an uncertain future, Life-science organizations must prioritize the establishment of a central resource management capability to use their resources efficiently by applying a consistent and strategic cross-functional deployment.

The conventional trend to outsource non-critical business functions to offshore BPOs is shifting to Digitally Empowered Contact Centers. They utilize a platform of NLP based digital support tools, such as voice assistant, voice-based chatbot, voice-based sentiment analyzer, to provide a higher level of customer experience and retention. Benefits include increased efficiencies by offloading routine easy tasks to a digital assistant, almost eliminating frontline agents and a higher degree of data driven customer insights for the client.

Change is constant in the corporate business landscape. Companies need to adapt to competitive forces in the global market, which often requires mergers and acquisitions, an expanded geographic footprint, or other organizational changes to remain profitable. As changes occur, a company might find itself working across multiple software systems and technologies or working on an outdated platform that is not equipped for the current level of performance. If you can answer yes to one of the following questions about your company, you may need to assess whether updates, upgrades, and/or new systems are needed: