Transforming the way corporations approach travel and reimagining the way travel suppliers drive customer experience.
What We Do
Acquis is a recognized thought and practice leader in the travel industry helping global organizations and travel suppliers advance their business – whether related to customer experience, systems, processes, or policies.
WHAT IF YOU COULD ANTICIPATE ALL OF YOUR TRAVELERS NEEDS?
Winning travel companies provide the best customer experience. Acquis understands your business from decades of experience in travel and technology and our own journey of building and scaling adjacent businesses.
In our 25 years, we have worked with start-ups in their incubation and pre-revenue phases through to Fortune 500 companies for strategic travel and customer experience advisory.
Investigate
we create qualitative and quantitative data sets by listening to customers, learning about their preferences and understanding their motivations, and leveraging leading digital technologies and travel best practices to create actionable and customized insights
Advocate
we create step by step action plans that are prioritized based on what is complementary to the broader travel ecosystem along with what will drive the biggest impact to increase customer engagement and drive ROI positive initiatives
Enable
we put our plans to work to grow your market share in both leisure and corporate segments, drive profitability from increased brand loyalty and repeat travelers, and measurably improve traveler satisfaction scores
What We Do
Define target customers
Enable leading digital & experience philosophies
Increase revenue and market share
Develop product and journey maps
Maximize traveler experience
How We Do It
While we start with your data, there isn’t an end point for the ideal customer experience; it is constantly evolving and improving
STRATEGIC SOURCING ENABLES ORGANIZATIONAL SUCCESS
The foundation of any successful corporate travel program is the infrastructure that enables its operations, from booking tools through to policy and payment.
Acquis combines our deep expertise in corporate travel program transformation with our knowledge of and experience in procurement and sourcing to deliver a highly strategic and effective travel tech stack that enables success not just for the travel program, but for all of the organizational systems it touches.
We specialize in sourcing the core components of a travel program:
Travel Management Companies
Online Booking Tools
Expense Management Solutions
Card Programs
Our Approach to Sourcing
We evaluate the core infrastructure of your current travel program from multiple perspectives
Travel-specific lens
Technology optimization
Organizational operating model
We develop a holistic understanding of your requirements
Conducting a travel program assessment
Analyzing your broader tech stack
We partner with you to identify and select providers that enable the right travel program
Structured for the current environment
Scalable for growth
Optimized for the company’s broader tech stack
We provide implementation support
Project management
Change management
Testing
Training
Acquis provides project management and change management support across these areas
Project Management:
Project Strategy / Approach Development
Business Case Creation
Project Timeline and Sequencing
Dependencies and Impacts Identification
Resourcing and Project Team Design
Change Management:
Change Management Strategy
Stakeholder Analysis
Communication Strategy, Planning, and Execution
Dependencies and Impacts Identification
Resourcing and Project Team Design
Why Choose Acquis?
Digital + Travel
Creating solutions at the cross section of customer experience and travel for decades
People First
Connecting human value drivers to hard economic outcomes without compromising company values
Consulting Finesse
Building forward thinking, transformative, and actionable solutions from decades of consulting experience
Hansini Sharma leads the Travel Practice at Acquis Consulting Group and is a strategic thinker who views travel with the same mindset as other core operating functions by leveraging her business acumen across operations, procurement, and finance. Through a combination of 15 years of consulting and industry experience, Hansini has served numerous clients with their T&E needs. Her client engagements include acting as the program manager for large-scale travel program creation and implementations, leading strategic sourcing initiatives, advising on customer experience transformation, and providing IPO readiness support. She also serves as a mentor to several rising colleagues through the Acquis mentorship program and supports various internal initiatives at Acquis, such as driving fundraising efforts for and volunteering with the American Cancer Society.