A leader is best when people barely know he exists. When his work is done, his aim fulfilled, they will say: 'We did it ourselves.
Steve has more than 20 years of hands-on consulting experience helping organizations build operational capabilities, elevate their teams, and deliver lasting results. He brings a rare blend of strategic thinking and practical execution, the kind that clients across Financial Services, Contact Centers, and Life Sciences have come to rely on and respect.
His expertise spans PMO leadership and governance, process optimization, and customer experience design. What sets Steve apart is his reputation as a trusted coach, mentor, and servant leader. He consistently elevates the people around him, from developing high-performing teams to partnering with senior leaders as a strategic advisor. He measures success not just by strong project outcomes, but by the enhanced capabilities and confidence he leaves behind with others.
Steve holds an MBA in Finance and a B.S. in Marketing from Fairleigh Dickinson University. He currently enjoys living in South Carolina but will always call the greater NYC area his true home.
Related Team Members
David KaufmanFounder & Executive Chair 
Alyson DaichendtVice President 
Ashley Gibson Principal