Hotels 2025: Insights from Acquis’ Chloe Carver

As the hotel industry steadily returns to a semblance of pre-pandemic normalcy, significant differences remain that are reshaping the landscape of corporate travel and travel accommodations.

Chloe Carver, Head of Corporate Travel at Acquis Consulting, shared her thoughts on the evolving environment in the January/February 2025 issue from Business Travel Executive, emphasizing the importance of data-driven strategies. She notes, “Today’s travel programs need real-time data to respond to the more dynamic environment and make informed decisions quickly.” This approach enables companies to adapt to changing traveler preferences and market conditions effectively.

Chloe also highlights the transformative potential of artificial intelligence (AI) in enhancing operational efficiency and traveler experiences, asserting, “AI can and should be used to improve efficiency, reduce costs and enhance the passenger experience.” By integrating AI into operations, hotels can offer personalized services, streamline booking processes, and anticipate guest needs more accurately.

While the hotel industry in 2025 is approaching a state of relative normalcy, it continues to evolve with technological advancements and data-centric strategies. Industry leaders like Chloe Carver advocate for embracing these changes to meet the demands of modern travelers and maintain a competitive edge.

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