Chloe Carver on Building Traveler Trust and Intentional Policies

In the special report “The Intentional Traveler: Building Traveler Trust,” Business Travel Executive examined how travel managers can strengthen relationships with travelers in an era of shifting expectations. With compliance, safety, and personalization all top of mind, the conversation focused on how to balance company objectives with traveler satisfaction.

Chloe Carver, Head of Corporate Travel at Acquis, contributed insights on how trust is built through intentional policy design and ongoing engagement. Chloe emphasized that travel managers must be seen as partners and value-adds, not enforcers of compliance. According to Chloe, building trust means asking travelers what they need, embedding their feedback into programs, and ensuring policies reflect a balance of flexibility and guidance. She also recommended tools like advisory boards and visible follow-up to show travelers their voices are heard. As Chloe stated in the article, "travelers expect personalization, flexibility, and technology that mirrors their consumer experiences.”

Chloe’s perspective reinforces that trust isn’t won through mandates, but through collaboration — helping organizations create travel programs that travelers want to follow, not feel forced into.

Read the full article on Business Travel Executive →