Case Study

Sales Operations Compliance with the Open Payments Act

Client Profile

A leading medical devices company committed to developing surgical equipment

Focus Area/Service

Life Sciences


A leading medical devices company needed to improve its sales evaluation processes to fully comply with the Open Payments Act. They needed to address the increasing industry regulation and federal oversight, and concurrently reduce organizational and financial risk.

Approach: Think + Do

Acquis partnered with the client to define a multi-phased approach to identify gaps, define areas for improvement, ensure full compliance, and use our industry experience to operationalize the recommendations. Collaborating with key stakeholders, we developed and led a multi-phased project rollout. By improving the tracking and reporting of evaluation equipment as well as instating harmonized processes, we established a sustainably compliant with the Open Payments Act.


Through continuous process improvement we transformed the Sales Operations function into a value driver for the business. Harmonized policies and improved monitoring controls gave the sales force tighter controls and better access to timely information, allowing them to make informed decisions. The successful rollout and increased systems automation improved process efficiency and data transparency, thus reducing organizational risk.