Case Study

Enabling Virtual Collaboration

Client Profile

Global Pharmaceutical Company


The Business Technology division of a major pharmaceutical organization needed a more effective work environment that would enable colleagues to work remotely, collaboratively, and improve their quality of life. With existing technology and facilities infrastructure not designed to support collaboration or the needs of a mobile workforce, the client needed to develop a formal business case around remote work enablement and facilities redesign.

Approach: Think + Do

We collaborated with multiple business units, including Facilities, Business Technology, and Human Resources, to understand the current state issues, define future state goals and objectives, and detail an approach to change that factored in technology, facilities, policy, and change management impacts.


Our business case illustrated the value in a two-fold approach: technology advances to allow for remote work enablement combined with the design and implementation of flexible workspaces to drive team performance. The Business Technology group became recognized by Global Operations as early innovators and thought leaders in alternative workspace concepts and strategies––they will partner to implement the emerging strategy for facilities and workspaces.