Acquis' Chloe Carver Featured in Business Travel Executive on TMC Transition Strategy

Acquis Consulting Group's Corporate Travel Practice Lead, Chloe Carver, was recently featured in Business Travel Executive discussing how NDC, online booking tools, and AI are transforming TMC relationships and contracting. Carver emphasizes the critical importance of strategic planning when organizations transition between travel management companies, advocating for comprehensive assessments that involve diverse stakeholders from finance, HR, IT, procurement, and frequent travelers. 

"Conducting an assessment not only helps create a Request for Proposal that addresses specific program needs, but it also reveals opportunities for complementary improvements that can be implemented alongside the TMC transition," Carver explains. She notes that technology requirements now drive TMC evaluations, with companies actively demanding AI-enabled products and integrated workflows while prioritizing content and booking channel strategies as primary evaluation criteria. 

Looking at the evolution of TMC partnerships, Carver highlights the shift toward service and results-based models that emphasize measurable outcomes over traditional transaction-based pricing. "Travel managers who understand both the proposed TMC contract and their travelers' booking patterns are better positioned to negotiate a favorable contract, accurately forecast annual TMC costs, and avoid unexpected fees," she advises, reflecting Acquis' strategic approach to helping organizations navigate the complexities of modern travel program management. 

Read the full article on Business Travel Executive →