Case Study

Replacing GERS Expense Management

Client Profile

A global footwear retailer

Focus Area/Service



A global footwear retailer needed to replace GERS Expense Management in the U.S. and Canada. The company chose a new expense management system, SAP Concur, in order to exceed customer functionality expectations and provide greater efficiencies and controls over the client’s current processes.

Approach: Think + Do

Acquis worked with the client to implement SAP Concur in a short time in two countries. Acquis collaborated with client Finance and IT departments and the corporate card provider to design a solution that satisfied both countries’ T&E and procurement expense and spending policies, supported post-implementation issue resolution with the SAP Concur helpdesk and fully transitioned the client to the SAP Concur helpdesk for support issues, and designed custom reports in SAP Concur Intelligence to meet the client’s need for greater visibility into employee spending and to pull the needed activity to support its monthly accrual process.

Acquis also provided assistance with add-on functionality including implementing Corporate Billed Statement (CBS) functionality which provided greater efficiencies to users and greater controls for administrators. This functionality automated the Purchasing Card Report creation process and streamlined the reconciliation process by including all monthly transactions on each report for submission and approval.


Acquis engaged all partners to achieve a successful implementation. Where needed, we partnered with outside vendors–including a bank–to help the client manage its prepaid travel. We assisted the client to better leverage the SAP Concur Reporting product.

Acquis created custom queries and reports and conducted knowledge transfer sessions to empower the client to manage its own reporting successfully. Acquis helped drive and manage the deployment approach during the pilot phase according to specific client requirements.