Selected Practices:
Case Study
Deploying Coupa to Expand Quality Care While Reducing Costs
Making Care Attainable for All
For the first time in history, older adults now outnumber a younger population. This shift poses a challenge for our society — how do we care for a growing number of aging adults in a compassionate yet economically feasible way? Answering this question is Honor’s mission. The technology company expands the world’s capacity to care through an accessible platform that connects older adults and their caregivers to at-home care professionals.
With a collaborative approach designed to bolster operational efficiency, the Acquis team developed a plan to:
- Design a Coupa platform that both encompasses Coupa best practices and uniquely meets Honor’s cross-functional requirements
- Streamline procure-to-pay processes to eliminate disparate systems and better support expense management, purchasing, invoice management, and payment processing
- Increase AP process efficiencies through the enablement of key suppliers and their use of electronic invoicing
- Create an integration point between Coupa and Honor’s outside systems so data can transfer seamlessly
This plan ensured Honor could scale in the future without additional implementation work.
Challenges
- Honor needed to standardize and scale operational processes as it grew and acquired several franchise locations worldwide without additional AP headcount.
- Employees made purchases without proper approval, requiring Honor’s AP team to process accruals and invoices after the fact.
- The company had no visibility into financial forecasting, with data spread across several systems.
Solutions
- Procure-to-Pay
- Expense Management
Results
- Building a scalable, tech-driven spend management foundation connects, standardizes, and streamlines P2P processes in 12+ countries, so Honor’s two- person AP team can easily handle operations.
- Using guided and automated purchase requisitions gives Honor complete control over its spend, leading to $400,000 in savings in the first year.
- Consolidating systems into one total spend management platform gives Honor real-time financial reporting power to make smarter, forward-looking decisions.
Learn more about Acquis’ partnership with Coupa