Dreamforce 2025 Recap: Building the Agentic Enterprise

Acquis joined technology and business leaders in San Francisco this month for Dreamforce 2025, where Salesforce unveiled Agentforce 360 and its vision for the Agentic Enterprise. As a Salesforce implementation partner, Acquis was on site to explore how these innovations are reshaping enterprise operations through trusted, agentic AI. 

Salesforce’s vision: the Agentic Enterprise 

Salesforce CEO Marc Benioff opened the conference with a defining message: we’ve entered the age of the Agentic Enterprise. Building on decades of progress across cloud, mobile, social, and predictive AI, this new chapter reimagines how people and technology work together. 

The Agentic Enterprise is not about layering AI onto existing systems; it’s about transforming how work happens. In this model, intelligent agents operate alongside employees, automating routine tasks, surfacing insights, and empowering teams to focus on higher-value work. Salesforce is embedding these capabilities across its Customer 360 platform, uniting people, data, and AI in a single ecosystem grounded in the company’s long-standing principles of trust and governance. 

Introducing Agentforce 360 

Agentforce 360, Salesforce’s most comprehensive agentic AI release to date, sits at the center of this vision. The platform brings together four connected components designed to make AI both practical and enterprise-ready: 

• Agentforce Platform: the foundation for building, deploying, and governing AI agents, featuring new tools such as Agentforce Builder, Agent Script, and hybrid reasoning for greater accuracy and control 

• Data 360: the unified intelligence layer (formerly Data Cloud) that provides agents with context drawn from trusted enterprise data 

• Customer 360 Apps: Salesforce’s core business applications, now enhanced with embedded agentic capabilities 

• Slack: the conversational hub where humans and agents collaborate naturally within daily workflows 

Together, these components create a cohesive system that connects strategy, data, and execution, making agentic AI accessible and actionable. 

Turning vision into capability 

Salesforce backed up its vision with a series of innovations that make its AI capabilities tangible for enterprise users. 

Agentforce Voice 

Agentforce Voice introduces natural, real-time conversational capabilities that transform traditional Interactive Voice Response (IVR) systems into intelligent, contextual experiences. Integrated directly with Salesforce data, Voice agents understand customer context and deliver consistent, human-like support across channels. 

Agentforce Vibes 

Agentforce Vibes (vibe coding) empowers developers and administrators with natural-language-to-code tools. Users simply describe what they need and the platform generates applications, flows, and data connections automatically. Built into the Agentforce 360 Platform with enterprise-grade security and governance, Vibes accelerates development and expands who can build AI-powered workflows. 

Agentforce Grid 

Agentforce Grid offers a new operational interface, including a spreadsheet-style view for teams to manage agents and workflows in bulk. This feature enables review and action on multiple cases or fallback scenarios from a unified dashboard. 

Hybrid Reasoning and Agent Script 

Hybrid Reasoning merges structured workflows with generative flexibility, allowing organizations to control when and how AI makes decisions. Through Agent Script and the Atlas Reasoning Engine, developers can define logic, guardrails, and tool use, balancing creativity with predictability and scale. 

Agent Interoperability 

Agentforce now supports native agent-to-agent collaboration through MCP (Model Context Protocol), A2A (Agent-to-Agent), and Agentforce sub-agents. These capabilities enable agents to work together seamlessly and connect with external systems, addressing previous limitations around handoffs between multiple agents and improving coordination across complex workflows. 

Governance and observability 

To ensure AI operates responsibly, Salesforce introduced enhanced governance tools, including the Agentforce Command Center. These capabilities provide visibility into agent performance, audit trails for compliance, and controls for safe scaling across enterprise environments. 

Expanding the ecosystem 

Salesforce also reinforced its open approach to AI through expanded partnerships with OpenAI and Anthropic. 

• OpenAI: Salesforce is integrating GPT-based models into Agentforce 360 and enabling secure access to Salesforce data directly within ChatGPT 

• Anthropic: Claude models are now available inside Salesforce’s trusted infrastructure, giving customers in regulated industries additional, compliant options 

These collaborations broaden Salesforce’s AI ecosystem, ensuring customers can leverage multiple leading models without compromising trust, privacy, or data integrity. 

Why it matters 

The shift from traditional software to agentic AI isn’t on the horizon. It’s here. With Agentforce 360, Salesforce has laid the foundation for a new operating model where intelligent agents enhance every workflow, decision, and customer interaction. 

For businesses working with Salesforce, the question isn't whether to explore Agentforce — it's how quickly you can align these capabilities with your strategic priorities. Whether you're looking to automate repetitive tasks, enhance customer experiences, or unlock new insights from your data, Agentforce 360 provides the foundation to transform vision into measurable value. 

The window for competitive advantage continues to narrow. Organizations that adapt now can establish early expertise, refine their approaches, and position themselves as leaders in their industries. Those who wait will find themselves playing catch-up as competitors leverage agentic AI to operate faster, smarter, and more efficiently. 

Transform your Salesforce investment 

At Acquis, we’re already integrating agentic AI into how we design and deliver Salesforce solutions — from accelerating implementations to building custom agents that extend human expertise. The innovations unveiled at Dreamforce 2025 validate this approach and expand what’s possible for our clients. 

By combining deep Salesforce expertise with a pragmatic understanding of AI, Acquis helps organizations translate the Agentic Enterprise vision into measurable business outcomes — faster, smarter, and with greater confidence.