Woman in business attire walks on a train platform, pulling a blue suitcase, with a train approaching in the background.
News

Chloe Carver on Building Traveler Trust and Intentional Policies

Chloe Carver, Head of Corporate Travel at Acquis, believes traveler trust is built through intentional policy design and ongoing engagement — not just compliance.

Home

News

Chloe Carver on Building Traveler Trust and Intentional Policies

In the special report “The Intentional Traveler: Building Traveler Trust,” Business Travel Executive examined how travel managers can strengthen relationships with travelers in an era of shifting expectations. With compliance, safety, and personalization all top of mind, the conversation focused on how to balance company objectives with traveler satisfaction.

Chloe Carver, Head of Corporate Travel at Acquis, contributed insights on how trust is built through intentional policy design and ongoing engagement. Chloe emphasized that travel managers must be seen as partners and value-adds, not enforcers of compliance. According to Chloe, building trust means asking travelers what they need, embedding their feedback into programs, and ensuring policies reflect a balance of flexibility and guidance. She also recommended tools like advisory boards and visible follow-up to show travelers their voices are heard. As Chloe stated in the article, "travelers expect personalization, flexibility, and technology that mirrors their consumer experiences.”

Chloe’s perspective reinforces that trust isn’t won through mandates, but through collaboration — helping organizations create travel programs that travelers want to follow, not feel forced into.

Read the full article on Business Travel Executive →

Want to learn more?

Reach out to the Acquis team

Contact

Tags:

Media Mention

Share

Keep Reading

Lauren Lucy, Kerby Houff, and Rishi Thukral from Acquis having a conversation
News

Acquis Listed on Fortune Best Workplaces in Consulting & Professional Services™ 2025

Acquis has been named to the Fortune Best Workplaces in Consulting & Professional Services™ 2025 list for its commitment to culture, leadership, and employee experience.

Read More

A man presents at a whiteboard to four colleagues in a modern office, with laptops and notebooks on the table.
News

Managing Emotions in Turbulent Times: Leadership Insights from Acquis' Alyson Daichendt

In a recent article from Cortico-X, Alyson Daichendt, Vice President at Acquis, explored insights from Ethan Kross’s book Shift and his applications for leaders navigating turbulent times.

Read More

cortico-x + the drg
News

The DRG Joins Cortico-X, Expanding Human-Centered Insights and Strategy

Acquis is proud to share that The DRG, a leading market insights and analytics firm, has officially joined our sister company, Cortico-X.

Read More