Unlocking SAP Concur Value Through Managed Services
A prominent healthcare organization's successful SAP Concur implementation created a new challenge: maximizing platform value while managing stretched internal resources. Through strategic managed services partnership, what could have been ongoing administrative burden became sustained competitive advantage and operational excellence.
Maximizing investment value
A prominent healthcare organization partnered with Acquis for comprehensive SAP Concur implementation and ongoing managed services support. Following its successful SAP Concur deployment, the healthcare organization faced a common challenge: how to maximize its platform investment while managing limited internal resources.
As a healthcare provider, the client needed to ensure strict compliance with travel and expense policies while streamlining processes for its diverse user base of clinical staff, administrators, and back-office teams. With internal teams stretched thin across other priorities, the organization needed a trusted partner who could provide responsive, expert-level support to help it fully realize the value of its SAP Concur investment.
Strategic partnership beyond implementation
After successfully managing the initial implementation, Acquis transitioned into a managed services role, providing the healthcare organization with dedicated expertise and ongoing support. Rather than simply maintaining the system, Acquis became a strategic partner focused on continuous optimization and value delivery.
Turning configuration into strategic advantage
Acquis transformed routine system management into strategic value by providing ongoing configuration enhancements, monthly release note analysis, and proactive optimization. This approach enables the organization to quickly utilize new SAP Concur features and improvements and adapt processes accordingly without dedicating internal resources to research and implementation.
The team also developed comprehensive process documentation for all user groups — from expense submitters to approvers to back-office audit teams — ensuring consistent, compliant workflows across the entire organization.
Solving complex business problems
When the organization sought to prevent duplicate payments from delegate submissions, Acquis developed a custom solution that eliminated this risk entirely. Similarly, when compliance requirements demanded tracking alcohol percentages on expense reports, Acquis created an automated solution that ensured policy adherence without adding administrative burden.
Delivering insights through intelligent reporting
Rather than simply generating reports, Acquis facilitated the advancement and adoption of Concur Intelligence. The team created multiple Intelligence reports, including a KPI Report, Transaction Aging Report, Custom Accrual Report, Mileage Usage/Commute Deduction Report, Executive Dashboard Report, and an ERP Reconciliation Report. This reporting framework enhanced operational visibility, improved compliance monitoring, and enabled data-driven decision making across the client’s expense management process.
Acquis also trained users on reporting tools, enabling the organization to become more self-sufficient while maintaining access to expert support for complex analysis needs.
Ensuring seamless user experience
Recognizing that platform success depends on user adoption, Acquis provides ongoing support that goes beyond basic troubleshooting. The team offers hands-on assistance during critical periods, responsive answers to administrative questions, and strategic guidance on maximizing platform utilization across all user groups.
This comprehensive support approach means users can focus on core responsibilities while having confidence that expert help is available when needed.
Sustained value and competitive advantage
The managed services partnership continues to deliver measurable benefits across multiple dimensions:
Enhanced operational efficiency: Through process optimization and custom solutions, the organization achieved streamlined workflows that reduce administrative burden while maintaining strict compliance standards.
Strategic decision-making: The comprehensive reporting capabilities provide leadership with the insights needed for data-driven expense management strategies, from operational optimization to financial planning.
Risk mitigation: Proactive solutions for duplicate payment prevention and compliance monitoring protect the organization from financial and regulatory risks.
Resource optimization: By partnering with Acquis for managed services, the organization redirected internal resources to core healthcare activities while maintaining expert-level support for its expense management platform.
An ongoing partnership
The partnership continues to evolve, with Acquis providing the expertise and support needed to ensure the organization's expense management platform remains optimized, compliant, and aligned with its strategic objectives.
This engagement demonstrates that managed services can be a critical component of long-term platform success, providing organizations with the expertise and support needed to fully realize the value of their technology investments.
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