Cleaning up a complex T&E program for Reckitt
Acquis helped Reckitt successfully deploy Concur Expense, bringing innumerable enterprise complexities together under a single, unified system.
Delivering for a cleaner, healthier world
Reckitt exists to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. It is the company behind some of the world’s most recognizable and trusted consumer brands in hygiene, health, and nutrition, including Air Wick, Calgon, Cillit Bang, Clearasil, Dettol, Durex, Enfamil, Finish, Gaviscon, Harpic, Lysol, Mortein, Mucinex, Nurofen, Nutramigen, Strepsils, Vanish, Veet, Woolite, and more.
Challenge
The size and multi-brand nature of Reckitt meant that bringing its travel and expense systems into the cloud age involved unique complexities. For instance, implementing a new system isn't just a single operation — it involves simultaneous deployments, and must be easily scalable to add multiple markets at the same time. Upgrading its travel and expense program required a closely-coordinated launch that addressed the needs of the company – and it had to be accomplished within a tight timeframe. Reckitt turned to SAP Concur solutions to simplify and increase expense visibility and control through Concur Expense. They also brought in SAP Concur partner Acquis Consulting Group, leaders in travel, expense, meetings, and AP automation systems to guide the implementation. Together, Acquis and SAP Concur have the capabilities to help Reckitt chart the right course into the digital future.
Solution
To meet Reckitt's tight schedule working within its matrix organization structure, Acquis applied a "white glove" approach to the launch of Concur Expense by working closely with internal teams, leaders, and stakeholders. Tight synchronization with the SAP Concur team ensured the successful planning, implementation, and launch of Expense. The SAP Concur and Acquis teams collaborated closely to help Reckitt accelerate its cloud transformation. Acquis conducted extensive client-side support (CSP) and consulting to identify and document requirements for greater plan confidence. As an SAP Concur Certified Implementation Partner (CIP), the Acquis team ran onsite workshops to gather input and plot the best path forward. This close coordination paid off.
Results
Reckitt's successful deployment of Concur Expense through Acquis brought innumerable enterprise complexities together under a single, unified system, providing:
Seamless integration of 34 new and existing markets into the single SAP Concur global standard for expense management
A more scalable and easy-to-manage process with a streamlined design and enforcement of unified standards
An efficient, decentralized operating model that aligns with the new, modern structure of the business
Automated integration between SAP Concur and the human resources information system (HRIS), resulting in improved data accuracy and increased productivity
Working with the team at Acquis has enabled us to deploy a good solution for our needs, and importantly, within our budget and timelines.
Shared Services Director, Reckitt
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