Acquis approaches solutions with a 360° travel ecosystem lens, leveraging insights gleaned from decades of working with both corporate and supplier clients. As Acquis transforms your organization from the ground up, there is special focus on driving profitability through brand loyalty and growing market share in both leisure and corporate segments. This holistic approach enables improvements in traveler experience and translates directly into tangible business outcomes.
Selected Practices:
Think + Do
People-centered strategy and execution
Acquis is a different kind of management consulting firm. Leveraging our Think + Do framework, and practicing strategic empathy, we take the practicality of implementation into account as we develop your strategy.
Change management and program management are table stakes. We ensure your strategy is operational, distill it across your organization, and execute transformation through experience management.
Investigate
Maximizing traveler experience requires a deep understanding of every aspect of a trip combined with careful analysis and strategic effort across all elements of the customer journey.Innovate
Each touchpoint is a critical moment, and every aspect of a company’s operations must be designed with the goal of achieving traveler satisfaction.Integrate
Acquis connects your mission, strategy, market positioning, and technology to the traveler experience, enabling true organizational transformation.Acquis’s Approach to traveler experience transformation
Acquis enables traveler-centric transformation
Data
Personas
Journey map
Product
Operating model
Employee engagement
Continuous improvement
Data
Evaluate quantitative and qualitative data sets against market trends and industry benchmarks
Personas
Identify the behaviors and motivations of existing and potential customers
Journey map
Design the ideal journey for each customer persona
Product
Align product offerings with customer needs and desires
Operating model
Implement the governance model that will facilitate continued success
Employee engagement
Inspire and motivate employees to deliver exceptional customer experience
Continuous improvement
Consistently measure and evaluate progress towards ROI positive initiatives
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